Fre­quent­ly Asked Questions

Are you wondering about something related to our tickets, your museum visit or our exhibitions? We’ve gathered some answers to frequently asked questions on this page.

Information for your visit to Amos Rex: Museum visit during Covid

Tickets

You can buy tickets to Amos Rex both online and at the door. We sell tickets through our online shop. By buying a ticket in advance, you can avoid queues and get to see the exhibition at a time of your choosing. Also those with a Museum Card need to purchase a ticket online in advance.

The ticket should be purchased through our online shop at least 12 hours before your visit. Tickets can also be purchased at the door, but be prepared to wait in line.

Tickets and opening hours.

Buy tickets in advance.

If your party arrives at Amos Rex with tickets purchased online in advance, those under 18 should also have an advance ticket. Select a children’s ticket (0–17 years) 0,00 €. Those under 18 can always visit Amos Rex for free. 

Yes, you can visit with the Museum Card. If necessary, the museum card can be purchased or renewed upon arrival.

We recommend that also those with a Museum Card get tickets in advance. Select the Museum Card ticket 0,00 € from the online shop. 
 
Without an advance ticketyou may have to queue at the door. 

Book a visit.

Don’t come to the museum sick, or if you believe you have been exposed to a virus.

We refund tickets bought in advance in case of illness. Send us a message at museum@amosrex.fi before the time marked in your ticket. You cannot change the arrival time of the ticket.

Note that the tickets are not personal. You can give your visit booking to your close one. If you are included in a discount group and did not pay full price for the ticket, the new ticket recipient also needs to have the required discount documentation, e.g. a Museum Card or student card.

The ticketing system created due to the Covid-19 situation still consumes a large amount of our resources and we are therefore unable to handle changes at this time. We are developing our system to make the exchanges possible in the future. If you can’t arrive at the time marked on your ticket, you can give the ticket to a friend.

Please note that if you do not have full-price ticket, but the ticket belongs to a discount group, the person who uses the ticket must also have a valid card entitling to the discount, eg. a Museum Card or a student card.

Yes. Tickets are also sold at the door, but be prepared to wait in line. By buying a ticket in advance, you can avoid queues and visit the museum at the time of your choosing.

Buy tickets in advance.

That particular 30-minute slot can be full. You may find free time for another time or date. Tickets are also reserved to be sold at the door.

Amos Rex’s entrance tickets are also sold in periods:  
From 13 September, you can buy tickets for visits during 22 September – 31 October 
From 1 October, you can buy tickets for visits during 1 November – 30 November 
From 1 November, you can buy tickets for visits during 1 December – 31 December

We will make an announcement about tickets for 2022 later this year. Bill Viola: Inner Journey is on display until 27 February 2022. 

Amos Rex’s entrance tickets are sold in periods:  
From 13 September, you can buy tickets for visits during 22 September – 31 October 
From 1 October, you can buy tickets for visits during 1 November – 30 November  
From 1 November, you can buy tickets for visits 1 December – 31 December

We will make an announcement about tickets for 2022 later this year. Bill Viola: Inner Journey is on display until 27 February 2022. 

The tickets are selected for a certain day, and the arrival time has a thirty-minute range. You can arrive at any time during the 30 minutes following your time of visit, i.e. between 11.00 am –11.30 am. You will receive the day’s entrance sticker in exchange for the advance ticket at the cashier.

Please note: The final hour of the day is an exception, as the museum closes. During the last of the day, the ticket should be picked up no later than 45 minutes before closing time (weekdays by 7.15 pm, Sat-Sun by 4.15 pm).

Visiting Amos Rex

There is a recommended route when visiting the Bill Viola: Inner Journey exhibition. You can find it during your visit in the exhibition’s gallery guide. It’s also available online:

If some part of the exhibition is crowded, you can take an alternative route, but pay attention to the directions of entering and leaving rooms.

We have no limit for the duration of exhibition visits.

All works of the exhibition are videos. They are not all intended for watching from start to finish – you can watch them at any point, for as long as you wish. Watching all videos from start to finish would take over two hours.

NB. The final hour of the day is an exception, as the museum closes. During the last of the day, the ticket should be picked up no later than 45 minutes before closing time (weekdays by 7.15 pm, Sat-Sun by 4.15 pm).

The exhibition does not have directly inappropriate content for children, but many pieces may be frightening to the youngest or sensitive visitors. The exhibition spaces are very dim and feature exciting sounds. Many works feature partly or fully naked people.

Read more on our page for visiting with children:

 

The exhibition environment is very dim throughout so that no light enters the rooms with the video works. The videos can be seen much better in a dim environment.

Taking photos without flash is allowed. Consider the other visitors – many find the light of phone screens disturbing. Adjust your phone screen to a dim light, and if you take videos, remember to take flash off.

Due to the safety of the artworks, it is not allowed to take large bags into the exhibition or carry a backpack on your back. Even when being extremely careful, one may unintentionally hit something with a large bag. By leaving backpacks and bags in the free lockers we can prevent situations that are dangerous for the items of the exhibition.

Read our museum rules.

Eating or drinking in the exhibition is not allowed because of the safety of the works. Liquids, food and even grease from fingertips are dangerous to valuable items.

Read our museum rules.

The exhibition may be entirely suitable for some people on the autism spectrum and unsuitable for others. See information on our museum and the exhibition before your visit so that you can evaluate whether the visit is accessible for you. 

We have compiled autism-friendly guidelines to help with planning a visit to Amos Rex. The guidelines are for everyone who would like to have a bit more detailed info for example about how do you get tickets, what’s in the museum and who do you meet there.

 

Only Amos Rex’s own guides are allowed to do guided tours in the museum.

You may book a visit to the exhibition for your group without a guided tour. Please note that members of the group cannot carry out their own tours during an independent visit – any guided tours of your own are to be done before or after the exhibition visit.

Book a guided tour.

Visiting the museum during covid

The Covid-19 certificate is for the time being not in use at Amos Rex. We require everyone over 12 years old to use a mask while visiting the museum.

It is our goal that as many people as possible get to visit the exhibition on-site, even amidst the coronavirus pandemic. We want to protect the health of our museum visitors and staff by requiring all those over the age of 12 to wear a face mask on the museum premises. We provide a face mask as part of the museum ticket price and loan visors for those who cannot use a face mask for health reasons.

Read our guidelines for a museum visit during Covid-19.

Requiring a face mask for everyone over the age of 12 is the most effective way to ensure the safety of our staff and visitors. We offer one mask included in the museum ticket, and we have visors for those who are unable to use a face mask for health reasons. Amos Rex is not a public space. It is a private museum, and therefore, the museum can define the rules that must be followed on the museum premises. We are following updates on the corona situation and when the situation improves again, we can ease safety measures and adjust our guidelines accordingly.

Read our guidelines for a museum visit during Covid.

Information for your visit to Amos Rex: