In the reservation, please give us as much information about the group as possible. The more we know in advance, the better our Museum Guide can adapt the tour to fit your group specifically!
Reservations made through the online booking form are effective when the museum confirms the booking. You will receive the confirmation via email, unless otherwise agreed. We aim to confirm your booking as soon as possible.
We recommend that groups arrive at least 15 minutes in advance to pre-booked tours. If the group notifies the museum of a delay, the Museum Guide will wait for the group no more than 30 minutes. The reservation is effective only during the booked time. If the group is more than 30 minutes late, the reservation will be cancelled.
Children and School Groups
The Museum Guide is in charge of leading the guided tours and art workshops. Teachers/parents are responsible for the group during the whole of the visit and ensure there is peace for the group to work.
The Museum Rules
By acceptin the booking terms, you agree to comply with the museum rules:
- The artworks are not to be touched, unless otherwise stated.
- You should move peacefully in the museum.
- You are not allowed to lean on walls or plinths, due to the safety of the rtworks.
- Please follow the instructions of the Museum Staff.
For artwork safety, you are not allowed to bring the following items into the exhibitions:
- backpacks or big bags, small backpacks (max. 30 x 30 cm) can be carried on the front or on the side
- tripods or selfie sticks
A pre-booked tour or art workshop can be cancelled 14 days prior to the reservation. If the cancellation is made later than this, the museum will charge full price of the service. We kindly ask you to also cancel independent group visits.
Cancellations should be made in writing to firstname.lastname@example.org or by calling Amos Rex Customer Service during it’s opening hours.
In a rare case where the museum cancels the reservation (due to unforseen circumstances), the customer does not have to pay.
Payment and billing
Pre-booked tours can be paid by card or cash on site, or by invoice if the booker has a Finnish VAT number (Y-tunnus). When arriving at the museum groups can move straight downstairs to the cashier and coat check. Entrance tickets will be charged according to attendance.