Autism-friendly guidelines for visiting the Amos Rex
Contents of the guidelines
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Welcome to Amos Rex! The entrance to the museum is located at Mannerheimintie 22–24, Helsinki, in a building called Lasipalatsi (“Glass Palace”). The door is very heavy, and you must pull hard to open it.
The other entrance is fully accessible. It is located at the back of the building, on the same side as Lasipalatsi Square. Open the door by pulling the handle or by pressing the lever next to the door on the left side.
The museum’s domed windows are located outside, in the square. You can see through them, down into the underground museum lobby. You can climb on the domes, but be careful – they are surprisingly steep.
2. Staff & personnel
The museum has many staff members. You can identify them by their jackets or black T-shirts that say Amos Rex on them. They also have name tags. There are guides in the exhibition spaces. You can ask them about the artworks or ask for help. They may also approach you to say hello and tell you about the exhibition. If you have any questions, or if you want to know more about the museum, you can always ask the staff. You can ask practically anything, such as where the toilets are, how much art is on show, or information about the artist.
You don’t have to understand the art, and you don’t have to like everything. All questions and reactions are welcome!
There are also security guards in the exhibition area whose uniforms say Securitas. They are in the museum to make sure that both the artworks and people are safe.
You can ask any staff member or guard for advice, and they will offer help and guide you.
3. Buying tickets
You can buy a ticket to the museum either at the front desk or online in advance. Ask the cashier at the desk what kind of ticket you should buy for the exhibition. Tell them if you have a museum card or if you belong to a discount group, such as if you are under 18. Ticket prices can be found here and on a display at the front desk in the museum. If you bought your ticket online, present it at the front desk when you arrive.
The admissions desk accepts debit and credit cards and many cultural vouchers. Due to coronavirus, we prefer not to take cash, but if that is the only way you can pay, you may do so.
There are two front desks in the museum. One is located near the Mannerheimintie entrance, right next to the doors. There may be a line at the desk, so be prepared for a short wait.
The other front desk is located in the museum shop. If you arrive at the museum from the accessible door alongside Lasipalatsi Square, turn right after entering and you are in the museum shop, where the other front desk is located.
Once you have bought a ticket or shown your pre-purchased ticket at the desk, the cashier will give you a sticker. Affix the sticker somewhere on yourself where it is visible, such as the back of your hand or the front of your clothes. Do not remove the sticker during your visit. When you leave the museum, you can keep the sticker as a souvenir, throw it away, or place it on the wall at each entrance, where there are already many other stickers from past visitors.
You can get into the museum with the same admission sticker throughout the day. If you must leave the museum for a while, you may return later in the same day.
4. Visiting the museum during the Covid-19 pandemic
Because of the coronavirus situation, you must wear a face mask in the museum throughout your visit. If you don’t have a mask with you, you can get a free mask from the admission desk. Use hand sanitizer when you enter the museum and maintain good hand hygiene. You may also use your own sanitizer before entering the exhibition area. It is forbidden to use sanitizer once you are in the exhibition area. There are many sanitizer dispensers throughout the museum. Keep a safe distance of at least two metres from other visitors and staff.
More detailed instructions can be found here.
5. Entering the exhibition
The exhibition spaces are located underground. Once you have your admission sticker, proceed downstairs or take the lift.
The stairs are located in the middle of the museum shop. The stairs are quite steep and brightly lit and white all over. There is a handrail on either side of the staircase but no central handrail.
The lifts are located next to the stairs, on the left side. The exhibition spaces are located on floor -1. Next to the button in the lift it says Exhibition.
The walls of the lift are lighted. They are made of transparent material, and there are different coloured lights behind the walls. The lights move, but they do not flicker. There is also a quiet soundscape in the lift.
6. Underground lobby
Downstairs is the museum lobby. From here you enter the exhibition spaces. The lobby is white and brightly lit. In the lobby you will also find:
Because of the Covid-19 situation, the museum’s cloakroom is not in use and has no staff. There are free lockers in the lobby, as well as coatracks where you can leave your coat and other items. The lockers are located in the black-coloured area of the lobby.
The museum has hearing protectors, wheelchairs, walkers, strollers, writing tablets and magnifying glasses for visitors’ use. Ask the staff if you need to borrow any of these items for your visit.
Each locker emits a small, flashing, red light when it is occupied. Choose a vacant locker, place your things inside, and lock the door. Instructions on how to lock the door can be found below. The same instructions are also on the locker doors.
Here’s how to lock the locker door: first press START in the lower left-hand corner of the keypad. Then enter any four numbers of your choice and press the lock icon in the bottom right-hand corner. Check that the door is locked securely.
Important! Memorise the four-digit code you used. The same code will open the locker again. You open the locker the same way you locked it. Also remember the number of your locker so that you can locate it later.
Toilets are located in the same area as the lockers. The toilets are divided into two separate areas. They are not divided by gender, and anyone can use any toilet. There are several small toilet cubicles on both sides. Please note that only the toilets on the left-hand side have trash cans for sanitary articles. The first two cubicles on the right-hand side only have urinals – no toilet seats.
At the back of each side is an accessible toilet that is suitable for wheelchair users.
All functions in the toilets, from flushing to hand washing, are motion-activated. They work by waving your hand in front of the item you want to use.
Baby changing room and strollers
The baby changing room is located in the same area as the lockers. The door is located on the black wall with slats, to the right of the doorway leading to the toilets. The baby changing room has a changing table, hand shower, and potty.
Baby strollers can be left along the back wall of the locker area during your visit. There is a small stroller icon on the wall in the storage area. Please note that no prams or strollers may be left in front of an emergency exit. You can also bring your stroller with you to the exhibition, but leave any large items in the lockers or storage area. The museum also has strollers that you can borrow. Our staff are happy to help.
Entrance to the exhibition
Entrance to the exhibition is through the sliding doors located in the white lobby. There are staff members at the door: they will check your admission sticker. They will also advise you if you have any items that you should leave in the cloakroom before you enter the exhibition.
Click here for the museum’s rules about what items you cannot bring into the exhibition space. Someone from the staff may approach you and tell you if you have any items or things that you are not allowed to take to the exhibition. It doesn’t matter is okay if you don’t remember to leave everything on the list in the cloakroom – the staff are there to help you.
The museum’s basic rules are as follows:
- Do not touch the artworks unless a label or a staff member specifically says that you may do so.
- No drink or food is allowed in the exhibition spaces. Leave your drink bottle and other liquids or snacks in the cloakroom or a locker.
- Leave large backpacks and bags in a locker, as well as overcoats, raincoats and umbrellas on a rainy day.
- You can walk around the exhibition freely and talk in a normal voice.
Someone from the museum staff is often standing or sitting next to the exhibition hall’s automatic doors in the lobby. You can also find hand sanitizer by the exhibition entrance door.
The floor in the exhibition spaces is made of wooden blocks, which makes the surface slightly uneven. The purpose of the wooden floor is to make the acoustics better and the floor softer to stand on for long periods of time.
In the exhibition hall, there are some stands with exhibition brochures on them. We recommend that you take a brochure with you when you visit the exhibition. It has more information about the artworks and a map of the exhibition. There are brochures in Finnish, Swedish and English. The brochure is free of charge and you can take it with you or leave it to be recycled. The recycling box is a transparent plastic cube. It is located at the end of the cloakroom counter.
As you enter the lobby, the first sliding doors on the left lead to the museum’s workshop space called Studio Rex. It is open to everyone. The workshop always has something to do that is connected to the current exhibition. There are chairs and tables in the room and also activities, such as games or a piece of art that you can observe.
7. Current exhibition and quiet space
The exhibition at Amos Rex changes about three times a year. For more information about the exhibitions, click here.
We have a website with more detailed information about how to prepare for your visit. This page contains information about the works and possible content remarks, what you will find in each exhibition room, and if there are any loud noises or something else of particular note in the works. Find out more about the current exhibition here.
In the exhibition, you can spend as much time as you want. There are some seats and benches in the exhibition and you can always stop to sit for a while.
In addition to the current exhibition, the museum has a permanent collection display. It is marked on the map as the Sigurd Frosterus Collection. The collection display consists of paintings hanging on the wall. There are no sounds or other stimuli in the room. There are three benches where you can sit down and relax in peace and quiet. You can enter the room with the same ticket as the other exhibitions. It is located in the same area as the other exhibitions.
Any staff member can escort you to the quiet Sigurd Frosterus Collection or guide you out of the exhibition altogether if necessary. You can always ask the staff for help and advice.
8. At the end of your visit
You are free to walk around the exhibition and spend as much time there as you like. Exit the museum through the same entrances that we described above. When you leave, remember to collect your belongings from your locker or the cloakroom and to return any equipment you have borrowed.
The museum has a shop, which is located at street level. If you want to buy something, you can pay for your purchase at the register. There are several ways out of the shop: either through an accessible door leading to Lasipalatsi Square or through the small door on Mannerheimintie.
You can give feedback about your visit to the staff or use the feedback box below: