Autism-friendly guidelines for visiting Amos Rex
Contents of the guidelines
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1. Arriving at the museum and entering
Welcome to Amos Rex! The Amos Rex art museum is located in central Helsinki in a building called Lasipalatsi (“Glass Palace”) on Mannerheimintie. The address is Mannerheimintie 22–24. The museum has two entrances: the main entrance on Mannerheimintie and the fully accessible entrance at the back of the building, on Lasipalatsi Square.
We recommend you to buy your tickets online, also with €0 tickets.
Buy tickets online
If you have booked a ticket online, please arrive at the museum from the Lasipalatsi Square side, through the accessible entrance. There might be a queue at the main doors to enter if it’s a busy day. Online ticket lets you to skip the queues but please enter through the accessible entrance. Your online ticket is checked at the accessible entrance.
If you require to accessibility, you can always use the accessible entrance even without online tickets. The accessible entrance is also used by different guided tour groups, museum professionals with an ICOM card and people with a press card.
For calmer and quieter visits, Amos Rex usually has the least visitors during weekday afternoons and weekday evenings after 6 pm. During the day time and morning we get a lot of school groups, especially from 12 April to 1 June.
If you plan to buy a ticket when you arrive, use the main entrance on Mannerheimintie. The door is very heavy; you must pull hard to open it. There can be a queue of people waiting to buy tickets especially during the weekends, and then you might have to wait for some time to get in.
The museum’s domed windows are located outside, in the square. You can see through them, down into the underground museum lobby. You can climb on the domes, but be careful – they are surprisingly steep.
Right now there’s a construction site near by the museum. Some construction noises can be heard at the museum but luckily not all the time and not at all during the weekend.
2. Museum’s personnel
The museum has many staff members. You can identify them by their lilac jackets or black T-shirts that say Amos Rex on them. They also have name tags and small flags in the tags show what languages the person speaks. There are guides in the exhibition spaces. You can ask them about the artworks or ask for help. They may also approach you to say hello and tell you about the exhibition. If you have any questions, or if you want to know more about the museum, you can always ask the staff. You can ask practically anything, such as where the toilets are, how much art is on show, or information about the artist.
You don’t have to understand the art, and you don’t have to like everything. All questions and reactions are welcome!
There are also security guards in the exhibition area whose uniforms say Securitas. They are in the museum to make sure that both the artworks and people are safe.
You can ask any staff member or guard for advice, and they will offer help and guide you.
3. Tickets to Amos Rex
Tickets that have been bought online are checked in the museum’s lobby, right after the accessible entrance from Lasipalatsi Square.
Tickets are also sold on-site, in the lobby of the main entrance from Mannerheimintie.
Only a certain amount of people can visit the museum at a time, so tickets for each day are limited. So be prepared for a queue at the ticket counter at peak times, and that you may not be able to get into the exhibition exactly when you want to.
Ask the cashier at the desk what kind of ticket you should buy for the exhibition. Tell them if you have a museum card or if you belong to a discount group, such as if you are under 18. Ticket prices can be found here and on a display at the front desk in the museum.
The admissions desk accepts debit and credit cards, cash and many cultural vouchers.
When you have shown a pre-purchased ticket at the checkpoint or bought a ticket by queuing at the ticket office, you will receive a sticker from the staff. Attach this entry sticker, for example, to your shirt in a visible place, for example on the back of your hand or the front of your clothes. Keep the sticker visible throughout the visit. When you leave the museum, you can keep the sticker as a souvenir, throw it in the trash, or stick it on a wall at each entrance that already has a lot of stickers.
4. Entering the exhibition
The exhibition spaces are located underground. Once you have your admission sticker, proceed downstairs or take the lift.
The stairs are located in the middle of the museum shop. The stairs are quite steep and brightly lit and white all over. There is a handrail on either side of the staircase but no central handrail.
The lifts are located next to the stairs, on the left side. The exhibition spaces are located on floor -1. Next to the button in the lift it says Exhibition.
The walls of the lift are lighted. They are made of transparent material, and there are different coloured lights behind the walls. The lights move, but they do not flicker. There is also a quiet soundscape in the lift.
5. The underground lobby
The main museum lobby is downstairs. From here, you enter the exhibition spaces. The lobby is white and brightly lit. In the lobby you will also find the following:
The museum’s staffed cloakroom is not in use. There are free lockers in the lobby, as well as coat hooks where you can leave your coats and jackets and other items. The lockers are located in the part of the lobby that is black.
The museum has hearing protectors, wheelchairs, walkers, strollers, writing tablets and magnifying glasses for visitors’ use. Ask the staff if you need to borrow any of these items for your visit.
Each locker emits a small, flashing, red light when it is occupied. Choose a vacant locker, place your things inside, and lock the door.
Here’s how to lock the locker door: 1. Press START in the lower left-hand corner of the keypad. 2. Enter any four numbers of your choice. 3. Press the lock icon in the bottom right-hand corner. Check that the door is locked securely.
Important! Memorise the four-digit code you used. The same code will open the locker again. You open the locker the same way you locked it. Also, remember the number of your locker so that you can locate it later.
Toilets are located in the same area as the lockers. The toilets are divided into two separate areas. They are not divided by gender, and anyone can use any toilet. There are several small toilet cubicles on both sides.
At the back of each side is an accessible toilet that is suitable for wheelchair users.
All functions in the toilets, from flushing to hand washing, are motion-activated. They work by waving your hand in front of the item you want to use. The toilets do not have air hand dryers.
Baby changing room and strollers
The baby changing room is located in the same area as the lockers. The door is located on the black wall with slats, to the right of the doorway leading to the toilets. The baby changing room has a changing table, hand shower, and potty.
If you choose to, baby strollers be left along the back wall of the locker area during your visit. There is a small stroller icon on the wall in the storage area. Please note that no prams or strollers may be left in front of an emergency exit. You can also bring your stroller with you to the exhibition, but leave any large items in the lockers or storage area. The museum also has strollers that you can borrow. Our staff are happy to help.
Entrance to the exhibition
Entrance to the exhibition is through the sliding doors located in the white lobby. There are staff members at the door: they will check your admission sticker. They will also advise you if you have any items that you should leave in the cloakroom before you enter the exhibition.
Check the museum rules what items you can or cannot bring along with you to the exhibition space. Read the rules: Museum rules
The museum’s basic rules are as follows:
- You may not eat or drink on the exhibition premises. Drink bottles and other liquids or snacks should be left in the self-service cloakroom or a locker.
- Large backpacks and bags must be left in a locker, as well as umbrellas on rainy days. You may take a smaller backpack to the exhibition if you carry it on your front or in your hand.
- Works of art and exhibition structures may not be touched, unless you are specifically instructed to do so by a sign or the staff.
- You may take photos and videos of the works in the exhibitions, as long as you do not use a flash and are considerate of other visitors. Gimbals, selfie sticks and such are forbidden.
- If you visit the exhibition with a small child or children, please hold them by hand while walking through the exhibition space.
Someone from the staff may approach you and tell you if you have any items or things that you are not allowed to take to the exhibition. It doesn’t matter is okay if you don’t remember to leave everything on the list in the cloakroom – the staff are there to help you.
Someone from the museum staff is often standing or sitting next to the exhibition hall’s automatic doors in the lobby.
Next to the door, there is a stand with exhibition brochures. We recommend that you take a brochure with you when you visit the exhibition. It has more information about the artworks and a map of the exhibition. There are brochures in Finnish, Swedish and English. The brochure is free of charge and you can take it with you or leave it to be recycled. The recycling box is a transparent plastic cube. It is located at the end of the cloakroom counter. You can also find the exhibition brochure on our website.
The floor in the exhibition spaces is made of wooden blocks, which makes the surface slightly uneven. The purpose of the wooden floor is to make the acoustics better and the floor softer to stand on for long periods of time. There are also some metallic floor tiles that can make a clank -sound when they are stepped on.
As you enter the lobby, the first sliding doors on the left lead to the museum’s workshop space, called Studio Rex. It is open to everyone. The workshop has activities related to the current exhibition.
In the room, there are chairs, tables and things to do, which vary according to the exhibition. Sometimes the space is used for guided tours and workshops, but even at these times, other visitors are also welcome in the space. If there’s a tour or an art workshop going on, please let them work in peace. The space is divided by a partition, and the groups gather on the left side of the space when looking from the lobby.
During the exhbition Generation 2023, Studio Rex has a flashing projected video, sounds and it is dimly lit from time to time.
6. Exhibitions now and a calm space
The exhibition at Amos Rex changes about three times a year. For more information about the exhibitions, click here.
In the map below, we’ve marked down which exhibition hall door do you enter and exit from.
We have a website with more detailed information about how to prepare for your visit. This page contains information about the works and possible content remarks, what you will find in each exhibition room, and if there are any loud noises or something else of particular note in the works. Find out more about the current exhibition here.
In the exhibition, you can spend as much time as you want. There are some seats and benches in the exhibition and you can always stop to sit for a while.
A calm space
In addition to the current exhibition, the museum has a permanent collection display. It is marked on the map as the Sigurd Frosterus Collection. The collection display consists of paintings hanging on the wall. There are three benches where you can sit and relax in peace and quiet. You can enter the room with the same ticket as the other exhibitions. It is located in the same area as the other exhibitions.
Any staff member can escort you to the Frosterus Collection space or guide you out of the exhibition altogether if necessary. You can always ask the staff for help and advice if you feel like it.
There may also be guided groups in the hall, so there might be more noise in the space. Groups visit the hall for about 20 minutes at a time.
7. At the end of your visit
You can spend as much time there as you like. Exit the museum through the same entrances that are described above. Before leaving, remember to collect your belongings from your locker or the self-service cloakroom and to return any equipment you may have borrowed.
The museum has a shop, which is located at street level. If you want to buy something, you can pay for your purchase at the register. There are several ways out of the shop: either through an accessible door leading to Lasipalatsi Square or through the small door on Mannerheimintie.
You can give feedback about your visit to the staff or use the feedback box below: